Herjavec Group Incident Response and Remediation Services Video

Video transcript:

Speaker:
The threat of cyber crime is the new reality for enterprises worldwide. It is not a matter of if you will be targeted. It is a matter of when. Unfortunately, most organizations are not proactive in their approach to information security until they have been breached.

Matt Anthony:
When a customer is dealing with an incident, especially a major security incident, it’s really important that they have a partner who can help them and bring calm and order and structure to the issues. If they’re tired or if they’re panicked, or if they’re disorganized, there’s a real difficulty in making good decisions.

Speaker:
At Herjavec Group, information security is what we do. Herjavec Groups incident response and remediation service is modeled after the NIST and ISO frameworks and supports four main phases of activity. Scoping – the initial detection of an incident and threat analysis. Response – containment of the problem and collection of evidence; eradication of the problem. Recovery – remediation and support in returning your business to normal operations. Post-incident review – controlled reviews and actions for improvement.

Sean Higgins:
So last year, one of our customers had a major incident in their environment and they called us up and said, we need help.

Matt Anthony:
The next day, we were able to be onsite. They were having a major series of malware attacks.

Sean Higgins:
They were totally underwater.

Matt Anthony:
They didn’t have the capacity in their own organization to deal with the incident and control and manage the events that were transpiring.

Sean Higgins:
We scoped out a team and sent six resources onsite, not really knowing what we’d get involved in once we got there.

Matt Anthony:
We brought a team of people in it’s malware analysis, and we’re able to guide and direct their team and their mediation services over a period of about a week and bring it back to normal operations pretty quickly.

Speaker:
What really sets us apart is our flexibility and cross-platform security knowledge. We have in-depth knowledge of over 40 best of breed technology platforms. We go wide and deep into your network architecture to contain the problem and remediate it. With a customized response team, we work within customer tools and processes, offering state-of-the-art networking and forensic tools. We maintain a neutral perspective throughout our incident response delivery and do not leverage an existing customers MSS resources for incident response work. We are onsite offering a high touch response. Onsite presence is critical to managing an incident, interacting with management and ensuring the best outcome for our customers.

Sean Higgins:
Our incident response is not a here’s a guy he’ll fix it. Our instant response is having that first conversation with the customer and then determining how to shape the number of resources and types of resources that the customer wants. And I think that’s the key is the type of resources the customer needs

Speaker:
Through Herjavec groups, years of experience in handling incidents, we have found that a typical incident, less three to five days, and can be resolved with the support of an incident controller and two handlers.

Sean Higgins:
The incident controller is really delegating the tasks to the incident handlers. We’re actually touching the technology, gathering information, getting a feel for what’s really going on and how to resolve the issue.

Speaker:
We do not abandon the customer once the incident is closed. When a complex incident occurs Herjavec group follows through on recommendations that are made and supports the customer through the entire cycle of remediation.

Matt Anthony:
I like dealing with the customers. It’s the first and most important and interesting thing. I get an opportunity to speak with other executives and deal with their problems and have conversations with them where their opportunities and challenges are to improve their programs.

Speaker:
in the event of a breach. You want someone battle-tested with over a decade of experience in highly complex environments.

Matt Anthony:
Herjavec Group can bring structure, order, experience, and calm.

Speaker:
Let us take on the defense of your critical systems and data so that you can get your business back up and running for your customers.