January 22, 2018

Technical Account Director

Role Summary:

A Technical Account Director (TAD) is a trusted technical advisor to Herjavec Group (HG) customers providing valuable guidance around operations and optimization of their IT security infrastructure. The TAD works closely with the customer to provide proactive support assistance to prevent issues from occurring. The TAD plays a pivotal role in ensuring that HG is considered and viewed as a key security partner in the successful operation of the customer’s IT environment. The Technical Account Director will also have excellent working relationships with other representatives of HG who will be active within his/her account(s).

The TAD is responsible for working with key customer contacts at multiple levels in order to identify and align business and IT objectives, discover customer pain points, offer recommendations, and recognize current and future IT security needs.

  • Provide technical guidance/recommendations to customers to enhance their overall security posture within the managed products
  • Establish a long-term and sustainable relationship with their customers for support
  • Ability to communicate with a customer in a clear and precise manner
  • Manage IT security technologies for assigned customer
  • Manage, escalate and drive satisfactory resolution of customer’s technical support, service and infrastructure issues
  • Offer consultative advice in security principles and best practices
  • Maintain and develop key documentation and reports in alignment with company standards
  • Provide leadership and coaching to L1 resources for the company’s business unit
  • Demonstrate problem-solving skills to contribute towards resolution
  • Proactively and re-actively work with customers in the management of technical issues as well as collaborating in planning, implementation, skills and knowledge transfer on the services provided
  • Proactively monitor technical issues pertaining to the services provided for their customer and make recommendations to reduce the risk/impact of similar future problems
  • Maintain and expand working knowledge of current managed technologies
  • Maintain current knowledge on industry issues/trends and competitive products
  • Lead in sharing of best practices with team members to contribute to enhance the quality and efficiency of customer support
  • College Diploma or University Degree in Information Security or relevant security up-to-date certificates and/or equivalent work experience
  • Minimum 8 years’ experience in IT security field
  • Strong understanding of IT Security concepts
  • Must have proficient knowledge and experience with two or more of the following technologies and understanding of at least three technologies:
    • Application/stateful/UTM firewalls
    • SIEM (Security Incident Event Management)
    • DLP (Data Loss Prevention)
    • Data Analytics
    • Web content filtering
    • Vulnerability scanning
    • Penetration testing
    • IPS/IDS
  • Experience and proficient in UNIX/Linux and/or Regular Expressions.
  • Security Operations Centre/Information Protection Centre/Computer Incident Response Centre
  • Wireless Networking
  • VPN Communication Protocols
  • UNIX, AIX & Solaris, Linux, Windows Server Operating Systems
  • Endpoint Protection/Malware Protection

The following will be considered an asset:

  • Holds certifications such as CISSP, ITIL, Security +, product specifics of the mentioned categories above
  • Familiar with PCI and SOX compliance
  • Security threat and attack countermeasures
  • Ability to conduct in-depth forensic analytical studies and investigations

Non-Technical Skills:

  • Excellent communications skills (active listening, written, oral)
  • Client facing communication (report issues to customer in a timely manner, demonstrate expertise of the overall business unit, develop presentations to highlight results and solutions, etc.)
  • Exceptional Time Management skills
  • Exceptional Customer Service skills
  • A positive and constructive minded team player
  • Strong troubleshooting, reasoning and problem-solving skills
  • Team player with ability to work autonomously
How to Apply

If interested, please click on the following link and complete an application Technical Account Director – Click Here 

About Herjavec Group:

Dynamic IT entrepreneur Robert Herjavec founded Herjavec Group in 2003 to provide cybersecurity products and services to enterprise organizations. Herjavec Group delivers SOC 2 Type 2 certified managed security services supported by state-of-the-art, PCI compliant, Security Operations Centers, operated 24/7/365 by certified security professionals. This expertise is coupled with leadership positions across a wide range of functions including consulting, professional services & incident response. Herjavec Group has offices globally including across the United States, the United Kingdom, and Canada. For more information, visit www.herjavecgroup.com.