September 17, 2017

Security Device Management Technician

Role Summary

The Security Device Management Technician is a technology specialist. The Security Device Management Technician is focused on the management, maintenance, operation, and administration of technologies for Herjavec Group’s managed customers. The Security Device Management Technician is responsible for documenting changes they will be executing and communicating during the change process with the customers to ensure the change is completed successfully. The Device Management Technician ensures the customer equipment is operating properly and is patched properly.

Changes to customer environments may require working non-standard working hours.


  • Routinely ensure customer equipment is operating properly, which includes:
    • The equipment is performing within vendor recommendations
    • The software is properly patched to remediate security and operational issues
    • The automatic updates are running as expected. For example, signature updates
    • The equipment alerting is tuned properly and regularly
  • Ensure customer requested changes are executed in a timely manner and include:
    • Proper documentation of the change, including change process, risks, possible work-arounds, and back out plans.
    • Obtain approvals from Herjavec Group internal and customer CABs as required
    • Ensure test plans are documented and resources to execute the tests have been identified
    • Ensure clear communication during the change process and identify issues as they arise to the customer
    • Document the results of the change when the process is complete
    • Escalate at appropriate times when issues arise
  • Answer support questions for customers in a timely and professional manner
  • Work with vendors when problems exist in customer environments
  • Maintain current knowledge on industry issues/trends and competitive products
    • Maintain and expand working knowledge of current managed technologies
  • Improve technical understanding of all managed technologies.
  • Communicate effectively orally and in writing, and establish a cooperative working relationship with persons contacted in the course of performing assigned duties.

Desired Skills and Experience

  • College Diploma or University Degree in Information Security or relevant security up-to-date certificates and/or equivalent work experience
  • Holds certifications of security technologies or network technologies
  • Strong understanding of at least 1 of the following technologies:
    • Bluecoat Proxy
    • Checkpoint Firewall
    • IBM Proventia IPS
    • Juniper Firewall
    • Palo Alto Firewall
  • Minimum 3 years’ experience in IT security field
  • Familiarity and taken part of CAB process
  • Completed and actioned Change requests
  • Strong understanding of IT Security concepts, best practices, and market direction
  • Have experience in security/operational network architecture design
  • Must have proficient knowledge and experience with SIEM technologies
  • Strong troubleshooting, reasoning and problem-solving skills
  • Networking – VLAN, WAN, LAN, Routers, Switches, Access Points, Firewalls, etc.
  • Excellent communications skills
  • Exceptional Time Management and organizational skills
  • A positive and constructive minded team player

The following will be considered an asset:

  • Holds certifications in Juniper Security such as JNCIP-SEC or JNCIE-SEC
  • Holds certifications in Palo Alto, Cisco, FortiGate, McAfee products
  • Holds certifications in RSA SA, SUMO, Splunk, Qradar, Arcsight, and Linux
  • Familiarity with REGEX language
  • Security threat and attack countermeasures
  • Ability to conduct forensic analytical studies and investigations

How to Apply

If interested, please click on the following link and complete an application: Security Device Management Technician

About Herjavec Group:

Dynamic IT entrepreneur Robert Herjavec founded Herjavec Group in 2003 to provide cybersecurity products and services to enterprise organizations. Herjavec Group delivers SOC 2 Type 2 certified managed security services supported by state-of-the-art PCI compliant, Security Operations Centers, operated 24/7/365 by certified security professionals. This expertise is coupled with leadership positions across a wide range of functions including consulting, professional services and incident response. Herjavec Group has offices globally including across Canada, the United States, and the United Kingdom. For more information, visit