Herjavec Group Testimonial: Sharp Healthcare
Sharp HealthCare, San Diego’s largest health care provider, is challenged to monitor their critical networks and infrastructure 24/7. Already equipped with a strong internal security team, Sharp partnered with Herjavec Group to help fill their security operations gaps with HG’s globally recognized 24/7 Managed Security Services.
Insider threat and phishing remain a top risk for health care providers like Sharp. By taking advantage of Herjavec Group’s Managed Phishing offering, Sharp is able to prevent, detect and remediate phishing attacks end-to-end.
Video transcript:
Adam Hawkins:
I’m Adam Hopkins. I am the vice president of healthcare and life sciences at Herjavec Group. I’m responsible for the growth and management of our clients in those verticals. Healthcare is struggling with three common pain points it seems across both payers, providers, and people that work in the healthcare industry. One, there is a lack of sophistication and internal capabilities around various tool sets. The second is the ability to manage those things long-term and get value out of them. And third is to really connect those things in their enterprise and make sure that they work with a partner that acts as an extension of their team.
Chase Franzen:
Sharp healthcare is San Diego’s largest healthcare provider. Seven different hospitals. We’ve got three different healthcare groups, and then we also have a health plan. So my team, inside of what we call IT risk management, I run the information security organization that’s comprised of a couple of different areas. One side of the team is identity and access management, very traditional identity and access management group. Other side of the team is security operations, security engineering, and security architecture. The folks on my team are responsible for the security engineering, the security architecture of our information security footprint, but then we look for trusted providers to kind of make up the rest. So we look to trusted partners to do things like that. And that’s why we came to her to that group is to kind of fulfill that level one level two security operations center function for Sharp.And then when there is something that Herjavec needs to escalate to my team, my team jumps in as kind of the level three security analyst. And then we bring in the security engineers and security architects into that. We really were looking for somebody that could be a partner, not only for the security operation space for us outsourcing some of our security operations center functions, but also a partner that we could learn, develop and grow with over time. We have a tremendous problem with phishing, like most healthcare institutions do. So social engineering attacks, standard phishing attacks, business, email compromise, malware, threat inside of healthcare is very, very high. One of the areas that, that Herjavec was able to kind of specialize their offering was we have a pretty unique phishing workflow. So, we ask our users to be vigilant.
Chase Franzen:
And if they find an email that seems to be a little bit odd, we ask them to forward it or use a button to send it to our team that then investigates. Herjavec is now our partner that actually receives those reports. And does some investigation on, is it a legitimate email? Is it actually phishing? Did the user do something with that email? Did they click on something? Do we need to go after it? And with our partnership with Herjavec, we were able to design a custom workflow to meet this need and build some automation behind it as well. So we’ve been really happy with the work in that phishing workflow.
Adam Hawkins:
Healthcare does not need more tools and more wages to help them address their security problems. They need those tools to work and talk with each other and to show value out of the mind they’re spending in those areas.
Chase Franzen:
I think what’s really important to our team is to have a partner that is big enough to have significant knowledge and infrastructure and correlation abilities, but yet small enough to kind of customize themselves to our specific wants and needs. And Herjavec is that.